Welcome to Zubiex Online Store. We strive to ensure that our customers are satisfied with their purchases. Please read our refund policy carefully to understand your rights and obligations regarding refunds, returns, and exchanges.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The item must be unused, undamaged, and in the same condition as when you received it.
The item must be returned in its original packaging.
A receipt or proof of purchase is required.
The return request must be initiated within 30 days of delivery.
2. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
Gift cards
Perishable goods (e.g., food, flowers)
Custom-made or personalized items
Sale or clearance items
Downloadable software or digital products
3. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
Contact our customer service team at [Insert Email Address] with your order number and reason for return.
Wait for confirmation and instructions on how to proceed with the return.
Ship the item back to us at the provided return address. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or defective product).
4. Refund Process
Once we receive your returned item, we will:
Inspect the item to ensure it meets our refund eligibility criteria.
Notify you of the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@zubiex.com.
6. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often a processing delay before refunds are posted.
If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].
7. Contact Information
For questions about our refund policy, please contact us:
Email: support@zubiex.com
Thank you for shopping with Zubiex Online Store. Your satisfaction is our priority!
