Shipping Policy
Shipping Policy
Effective Date: [01-06-2024]
Welcome to Zubiex Online Store! We are committed to providing a seamless shopping experience, including reliable and efficient shipping. Please review our shipping policy for details about processing times, delivery options, and other important information.
1. Processing Time
- Orders are processed within [1-2 business days] of receipt, excluding weekends and holidays.
- During peak seasons or sales events, processing times may be extended. Notifications will be provided in such cases.
2. Shipping Rates and Options
- Shipping rates are calculated at checkout based on the destination, shipping method, and order weight.
- We offer the following shipping options:
- Standard Shipping: [4-7 Days]
- Express Shipping: [4 Days]
- Free Shipping: Available on orders over [insert amount] (Standard Shipping only).
3. Delivery Times
- Delivery times vary depending on the shipping option selected and the destination.
- Estimated delivery times:
- Domestic (within [country]): [6-10 Days]
- International: [4-7 Days]
- Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or weather conditions.
4. Order Tracking
- Once your order is shipped, a tracking number will be provided via email. You can use this tracking number to monitor the status of your shipment.
- If you do not receive a tracking number, please contact our support team at [support@zubiex.com].
5. Shipping Restrictions
- We currently ship to [list of countries/regions].
- Unfortunately, we are unable to ship to [list of restricted areas, if any].
- Certain products may have additional shipping restrictions due to size, weight, or regulatory requirements.
6. Lost, Damaged, or Delayed Shipments
- Zubiex Online Store is not responsible for delays caused by shipping carriers or customs processing.
- If your shipment is lost or arrives damaged, please contact us at [support@zubiex.com]
- 7 days of the expected delivery date.
- We will work with you to resolve the issue promptly.
7. Changes to Your Order
- If you need to update your shipping address or modify your order, please contact us at support@zubiex.com as soon as possible.
- Changes may not be possible once the order has been processed.
8. Customs and Duties (For International Orders)
- Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the shipping charges.
- Please check with your local customs office for more information on applicable fees.
9. Contact Us
For any questions or concerns about our shipping policy, please reach out to us:
- Email: support@zubiex.com
Thank you for choosing Zubiex. We look forward to serving you!